Returns and Exchanges
Returns & Exchanges
We want you to be satisfied with your TOTiTOTE purchase. If something is not right, please review the policy below.
Returns
We accept returns within 7 days of delivery, subject to the following conditions:
- Items must be unused, unwashed, and in original condition
- Items must include original packaging and tags
- Proof of purchase is required
Items showing signs of use or damage not caused during shipping may not be accepted.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Sale or discounted items
- Limited edition or collaboration items, unless defective
- Gift cards
Exchanges
We only offer exchanges for defective or damaged items.
If you receive an item with a manufacturing defect or shipping damage, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund where appropriate.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at:
Include:
- Order number
- Clear photos of the issue
- Brief description
We will review and resolve the issue as quickly as possible.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method, as we are not responsible for lost returns
Return instructions will be provided after your request is approved.
Refunds
Once your return is received and inspected, we will notify you of the result.
If approved:
- Refunds are issued to the original payment method
- Processing times depend on your payment provider
Please allow several business days for the refund to appear.
Pre-Orders and Upcoming Drops
For pre-orders or upcoming drops, return terms may differ. Any specific conditions will be stated on the product page.
Contact
For any questions, contact us at: support@totitote.com